SUBUP Workspace

SUBUP Workspace is an internal operations platform that consolidates the entire video translation workflow—from order intake to assignment, translation, and review—into a unified hub.

• Users: 6 operations team members and ~100 freelance translators.
• Key Change: Consolidated 3 fragmented tools (Google Sheets, Admin, Beta Workspace) into one, unifying operations, assignment, and status management.

The operations team juggled Google Sheets, SUBUP Admin, and Beta Workspace, leading to recurring issues:

• Duplicate Entry: Entering the same info across multiple systems.
• Communication Gaps: Missed handovers.
• State Inconsistencies: Systems falling out of sync.

For translators, the limitations were clear:

• Performance: Sharp degradation as volume increased.
• Rigidity: Could not accommodate new job types (review/QA).
• Cost: Real-time discrepancies caused expensive manual reconciliation.

Chose a full redesign over incremental patches to address root causes.

1. Research & Analysis

• Immersed in actual operations work to experience constraints firsthand.
• Mapped end-to-end processes across all channels to identify bottlenecks.
• Atomized feature requests into modular building blocks for redesign.

2. Collaboration & Decisions

• Goal: "Implement a single hub spanning the entire order lifecycle."
• Principle: "Free comments, required rationale." Communicated via Problem → Constraint → Alternative.
• Resolution: Resolved disagreements by adopting the most logically sound alternative.

3. Validation & Refinement

• QA revealed click costs, leading to improvements like list row hover/focus highlighting.
• Addressed flow chart gaps (overflows, edge cases) via backlog collaboration with developers.

Consolidated 3 tools into 2, completely eliminating Google Sheets from the workflow.

• Solved Root Problems: Achieved zero duplicate entries and realized real-time state synchronization.
• Scalability: Built a modular system where new job types remain internal features, removing dependency on external tools.
• Usability: Optimized UI interactions to minimize errors and accelerate processing speed.

To ensure continuous improvement, I architected an "order processing time" log collection system. The primary objective—"end-to-end processing within the Workspace"—has been achieved, and the new data pipeline will drive future data-informed UX refinements.