SUBUP Workspace

SUBUP Workspace is an internal operations platform that consolidates the entire video translation workflow—from order intake to assignment, translation, and review—into a unified hub.

• Users: 6 operations team members and ~100 freelance translators.
• Key Change: Consolidated 3 fragmented tools (Google Sheets, Admin, Beta Workspace) into one, unifying operations, assignment, and status management.

The operations team juggled Google Sheets, SUBUP Admin, and Beta Workspace, leading to recurring issues:

• Duplicate Entry: Entering the same info across multiple systems.
• Communication Gaps: Missed handovers.
• State Inconsistencies: Systems falling out of sync.

For translators, the limitations were clear:

• Performance: Sharp degradation as volume increased.
• Rigidity: Could not accommodate new job types (review/QA).
• Cost: Real-time discrepancies caused expensive manual reconciliation.

Chose a full redesign over incremental patches to address root causes.

1. Research & Analysis

• Immersed in actual operations work to experience constraints firsthand.
• Mapped end-to-end processes across all channels to identify bottlenecks.
• Atomized feature requests into modular building blocks for redesign.

2. Collaboration & Decisions

• Goal: "Implement a single hub spanning the entire order lifecycle."
• Principle: "Free comments, required rationale." Communicated via Problem → Constraint → Alternative.
• Resolution: Resolved disagreements by adopting the most logically sound alternative.

3. Validation & Refinement

• QA revealed click costs, leading to improvements like list row hover/focus highlighting.
• Addressed flow chart gaps (overflows, edge cases) via backlog collaboration with developers.

Consolidated 3 tools into 2, completely eliminating Google Sheets.

• Solved Root Problems: Reduced duplicate entry, communication gaps, and state inconsistencies.
• Scalability: New job types absorbed as internal features without external tools.
• Usability: Reduced misclicks and improved processing speed via UI enhancements.

While quantitative metrics await launch, I established "order processing time" log collection for immediate data-driven evaluation. The priority goal—"end-to-end processing within Workspace"—has been met, with ongoing UX refinements tracked in the backlog.